Cancellation & Refund Policy

1. Cancellation Policy

Clients may request to cancel their project or service agreement at any time. The following terms apply:

Cancellation requests must be submitted in writing to jsrdigi@gmail.com
Cancellation is effective upon receipt and written confirmation
Any work completed prior to cancellation will be billed accordingly
Deposits and advance payments are non-refundable unless otherwise agreed

2. Refund Policy

JSRdigi offers refunds based on the project phase at the time of cancellation. The refund amount depends on how much work has been completed:

Refund Tiers by Project Phase:

70%
Planning Phase
If project is cancelled during initial planning and requirement gathering
50%
Design Phase
If project is cancelled during design and mockup creation
30%
Development Phase
If project is cancelled during active development
10%
Testing Phase
If project is cancelled during testing and quality assurance
0%
Post-Delivery
No refund available after project delivery and acceptance

Additional refund conditions:

Refund requests must be submitted in writing within 30 days
Refunds will be processed within 14 business days of approval
Third-party costs (hosting, licenses, tools) are non-refundable
Custom development work already delivered is non-refundable

3. Non-Refundable Items

The following are non-refundable:

Deposits and advance payments
Completed work and deliverables
Third-party services and licenses
Consulting and advisory services

4. Dispute Resolution

In case of disputes regarding refunds or cancellations, both parties agree to attempt resolution through good faith negotiation. If resolution cannot be reached, disputes will be handled according to the terms outlined in our Terms & Conditions.

5. Contact Us

For cancellation or refund requests, please contact us at: jsrdigi@gmail.com or billing@jsrdigi.com