Cancellation and Refund Policy

1. Project Cancellation

• Cancellation before project initiation: Full refund minus administrative fees
• Cancellation during initial planning phase: 70% refund
• Cancellation during development phase: Refund based on work completed
• Cancellation after 75% project completion: No refund available

2. Refund Process

• Written cancellation request required
• Review of project status and deliverables
• Calculation of refundable amount
• Processing time: 7-14 business days

3. Non-Refundable Items

• Third-party licenses and subscriptions
• Domain registration fees
• Server setup and hosting charges
• Completed and delivered work

4. Service Cancellation

• 30-day notice required for service cancellation
• Pro-rated refund for unused service period
• Cancellation fees may apply as per contract terms

5. Dispute Resolution

• Submit detailed complaint in writing
• Review period: 5-7 business days
• Resolution based on project documentation
• Third-party mediation if necessary

6. Special Circumstances

• Technical inability to deliver services
• Unforeseen business circumstances
• Force majeure events

7. Contact Information